Customer Satisfaction

Difendersi dalla concorrenza con la customer satisfaction

02/03/2020

Osservare e ascoltare: customer satisfaction per ristoranti

Come misurare la customer satisfaction per il tuo ristorante a Venezia? Scoprilo con Crobby! Contattaci allo 0746 762246.

21/02/2020

Misurare la Customer Satisfaction

E tu ti sei mai chiesto se i tuoi clienti sono felici dei servizi che offri in palestra? Scoprilo con Crobby! Info 0746 762246

14/02/2020

Cliente soddisfatto, cliente fidelizzato?

Customer satisfaction per centri benessere a Milano. I segreti per fidelizzare la clientela e accrescere il tuo business con Crobby.

07/02/2020

Customer Satisfaction: come raggiungerla in 5 mosse

05/12/2018

Informativa sulla Privacy

Questo sito utilizza i cookie per migliorare la tua esperienza durante la navigazione nel sito. Di questi, i cookie classificati come necessari vengono memorizzati nel browser in quanto sono essenziali per il funzionamento delle funzionalità di base del sito web. Utilizziamo anche cookie di terze parti che ci aiutano ad analizzare e capire come utilizzi questo sito web. Questi cookie verranno memorizzati nel tuo browser solo con il tuo consenso. Hai anche la possibilità di disattivare questi cookie. Tuttavia, la disattivazione di alcuni di questi cookie potrebbe influire sulla tua esperienza di navigazione.

Necessary

Sempre abilitato

Necessary cookies are absolutely essential for the website to function properly. These cookies ensure basic functionalities and security features of the website, anonymously.

Cookie	Durata	Descrizione
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
_GRECAPTCHA	5 months 27 days	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-necessari	1 year	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Necessary".
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.

Funzionali

I cookie funzionali aiutano a eseguire determinate funzionalità come condividere il contenuto del sito Web su piattaforme di social media, raccogliere feedback e altre funzionalità di terze parti.

Cookie	Durata	Descrizione
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	2 years	LinkedIn sets this cookie to store performed actions on the website.
lang	session	LinkedIn sets this cookie to remember a user's language setting.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
messagesUtk	1 year 24 days	HubSpot sets this cookie to recognize visitors who chat via the chatflows tool.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.

Prestazioni

I cookie per le prestazioni vengono utilizzati per comprendere e analizzare gli indici di prestazioni chiave del sito Web che aiutano a fornire una migliore esperienza utente per i visitatori.

Cookie	Durata	Descrizione
_uetsid	never	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	never	Bing Ads sets this cookie to engage with a user that has previously visited the website.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.

Analitici

I cookie analitici vengono utilizzati per capire come i visitatori interagiscono con il sito web. Questi cookie aiutano a fornire informazioni sulle metriche del numero di visitatori, della frequenza di rimbalzo, della sorgente del traffico, ecc.

Cookie	Durata	Descrizione
__hstc	1 year 24 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_129877534_1	1 minute	Set by Google to distinguish users.
_gat_UA-129877534-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	1 year 24 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

I cookie pubblicitari vengono utilizzati per fornire ai visitatori annunci e campagne di marketing pertinenti. Questi cookie tengono traccia dei visitatori sui siti Web e raccolgono informazioni per fornire annunci personalizzati.

Cookie	Durata	Descrizione
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

Altri

I cookie chiamati Altri non classificati sono quelli che vengono analizzati e non sono ancora stati classificati in una categoria.

Cookie	Durata	Descrizione
AnalyticsSyncHistory	1 month	No description
AVPUID	1 year	No description available.
cookielawinfo-checkbox-altri	1 year	No description
cookielawinfo-checkbox-analitici	1 year	No description
cookielawinfo-checkbox-funzionali	1 year	No description
cookielawinfo-checkbox-prestazioni	1 year	No description
cookielawinfo-checkbox-pubblicita	1 year	No description
li_gc	2 years	No description
SM	session	No description available.
ypsession	1 day	No description available.
yumpu_slc	7 days	No description available.

Necessari

I cookie necessari sono assolutamente essenziali per il corretto funzionamento del sito web. Questi cookie garantiscono le funzionalità di base e le caratteristiche di sicurezza del sito web, in modo anonimo.

Cookie	Durata	Descrizione
__hssrc	session	This cookie is set by Hubspot whenever it changes the session cookie. The __hssrc cookie set to 1 indicates that the user has restarted the browser, and if the cookie does not exist, it is assumed to be a new session.
_GRECAPTCHA	5 months 27 days	This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks.
cookielawinfo-checkbox-necessari	1 year	The cookie is set by the GDPR Cookie Consent plugin to record the user consent for the cookies in the category "Necessary".
JSESSIONID	session	The JSESSIONID cookie is used by New Relic to store a session identifier so that New Relic can monitor session counts for an application.

Others

Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet.

Cookie	Durata	Descrizione
AnalyticsSyncHistory	1 month	No description
AVPUID	1 year	No description available.
cookielawinfo-checkbox-altri	1 year	No description
cookielawinfo-checkbox-analitici	1 year	No description
cookielawinfo-checkbox-funzionali	1 year	No description
cookielawinfo-checkbox-prestazioni	1 year	No description
cookielawinfo-checkbox-pubblicita	1 year	No description
li_gc	2 years	No description
SM	session	No description available.
ypsession	1 day	No description available.
yumpu_slc	7 days	No description available.

Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. These cookies track visitors across websites and collect information to provide customized ads.

Cookie	Durata	Descrizione
_fbp	3 months	This cookie is set by Facebook to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising, after visiting the website.
ANONCHK	10 minutes	The ANONCHK cookie, set by Bing, is used to store a user's session ID and also verify the clicks from ads on the Bing search engine. The cookie helps in reporting and personalization as well.
fr	3 months	Facebook sets this cookie to show relevant advertisements to users by tracking user behaviour across the web, on sites that have Facebook pixel or Facebook social plugin.
IDE	1 year 24 days	Google DoubleClick IDE cookies are used to store information about how the user uses the website to present them with relevant ads and according to the user profile.
MUID	1 year 24 days	Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. This cookie is used for advertising, site analytics, and other operations.
test_cookie	15 minutes	The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies.
VISITOR_INFO1_LIVE	5 months 27 days	A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface.
YSC	session	YSC cookie is set by Youtube and is used to track the views of embedded videos on Youtube pages.
yt-remote-connected-devices	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.
yt-remote-device-id	never	YouTube sets this cookie to store the video preferences of the user using embedded YouTube video.

Analytics

Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc.

Cookie	Durata	Descrizione
__hstc	1 year 24 days	This is the main cookie set by Hubspot, for tracking visitors. It contains the domain, initial timestamp (first visit), last timestamp (last visit), current timestamp (this visit), and session number (increments for each subsequent session).
_ga	2 years	The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_gtag_UA_129877534_1	1 minute	Set by Google to distinguish users.
_gat_UA-129877534-1	1 minute	A variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gcl_au	3 months	Provided by Google Tag Manager to experiment advertisement efficiency of websites using their services.
_gid	1 day	Installed by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
CONSENT	2 years	YouTube sets this cookie via embedded youtube-videos and registers anonymous statistical data.
hubspotutk	1 year 24 days	HubSpot sets this cookie to keep track of the visitors to the website. This cookie is passed to HubSpot on form submission and used when deduplicating contacts.

Functional

Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features.

Cookie	Durata	Descrizione
__cf_bm	30 minutes	This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.
__hssc	30 minutes	HubSpot sets this cookie to keep track of sessions and to determine if HubSpot should increment the session number and timestamps in the __hstc cookie.
bcookie	2 years	LinkedIn sets this cookie from LinkedIn share buttons and ad tags to recognize browser ID.
bscookie	2 years	LinkedIn sets this cookie to store performed actions on the website.
lang	session	LinkedIn sets this cookie to remember a user's language setting.
lidc	1 day	LinkedIn sets the lidc cookie to facilitate data center selection.
messagesUtk	1 year 24 days	HubSpot sets this cookie to recognize visitors who chat via the chatflows tool.
UserMatchHistory	1 month	LinkedIn sets this cookie for LinkedIn Ads ID syncing.

Performance

Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors.

Cookie	Durata	Descrizione
_uetsid	never	Bing Ads sets this cookie to engage with a user that has previously visited the website.
_uetvid	never	Bing Ads sets this cookie to engage with a user that has previously visited the website.
SRM_B	1 year 24 days	Used by Microsoft Advertising as a unique ID for visitors.

Difendersi dalla concorrenza con la customer satisfaction

Osservare e ascoltare: customer satisfaction per ristoranti

Misurare la Customer Satisfaction

Cliente soddisfatto, cliente fidelizzato?

Customer Satisfaction: come raggiungerla in 5 mosse

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